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Privacy policy
We collect only what we need. We never sell your data. Ever.
AITIA USA is committed to protecting the privacy of every customer. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using aitiausa.com, you agree to the practices described here.
Information we collect
Information you provide
– Name, shipping address, and email address when placing an order
– Payment details — processed by our payment partner; we do not store full card numbers
– Communications you send us via email or contact forms
Information collected automatically
– Browser type, IP address, and pages visited (via cookies and analytics tools)
– Device type and operating system
– Referring website or search terms
How we use your information
– To process and fulfill your order
– To communicate with you about your order status, shipping, and support
– To improve our website and product offerings
– To send promotional emails, if you have opted in (you may opt out at any time)
– To comply with legal obligations
Discretion & billing
We understand the sensitive nature of your purchase. Your billing statement will display a discreet business name — not the product name, not AITIA, not any description of the product. Your shipping package is plain and unmarked. We do not contact you by phone unless you request it.
Cookies
We use cookies to maintain your session, remember your cart, and collect anonymized analytics. You can disable cookies in your browser settings, though some site features may not function correctly without them.
Third-party services
We use trusted third-party services to operate our store, including Shopify (e-commerce platform), our payment processor, and email service providers. These partners have their own privacy policies and may process your data in accordance with them. We do not sell, trade, or transfer your personal information to any third party for marketing purposes.
Data retention
We retain your order information for as long as necessary to fulfill your order, resolve disputes, and comply with our legal obligations. You may request deletion of your personal data at any time by emailing support@aitiausa.com, subject to any overriding legal requirements.
Your rights
Depending on your state of residence, you may have rights under applicable US privacy laws (including the California Consumer Privacy Act where applicable) to access, correct, or delete your personal data. To exercise these rights, contact us at support@aitiausa.com.
Contact
Privacy questions or data requests: support@aitiausa.com