Client Care & FAQ

2.0 TPE: Best entry point. Softer, lighter material. Excellent value. Good choice if this is your first doll or you want a lighter-weight option.

2.1 Platinum Silicone: Step up in material precision and durability. Firmer feel, more detailed sculpting. Includes finger skeleton.

2.2 Soft Silicone: The flagship silicone platform. Movable wrists, jelly-fill soft breast, fuller pose range.

2.2U: Adds full-body physical 3D skin texture to the 2.2. Every pore rendered in silicone — the closest to real skin feel.

2.2CF: Adds CF gel-layer softness enhancement to key areas of the 2.2 body. Distinctly different tactile feel in chest, hips, and thighs.

2.2 MAX: Combines both U (texture) and CF (softness) technologies. AITIA's most advanced and expensive build. Recommended for buyers who want the best possible experience.

Not sure? Email us at support@aitiausa.com with your budget and preferences and we will recommend the right model.

Yes. Beyond the variant options listed on each product page, the following upgrades are available on most models:

– Voice function (English, Japanese, or Mandarin)

– Water circulation heating system

– Toe skeleton

– Hair implants — synthetic or real hair

– Pubic hair implant

– Custom makeup (photo reference required)

– Extra head sculpt

– Hard hands or hard feet

Contact us before ordering to confirm which upgrades are compatible with your chosen model. Upgrade pricing is listed on each product page.

We use official photography supplied by Bezlya for each doll. Photos are not digitally retouched to misrepresent the product. Because each doll is handcrafted and individually finished, minor variation in makeup tone and skin texture between the photo and your specific doll is normal and expected. Major discrepancies are covered under our defect policy.

You must be 18 years of age or older to place an order. By completing checkout, you confirm that you meet this requirement.

We accept major credit and debit cards processed through our secure payment partner. All transactions are encrypted. Your billing statement will show a discreet business name.

Yes. We do not store your full card details on our servers. All payment processing is handled by our PCI-DSS compliant payment processor. We have no access to your raw card number after the transaction is processed.

We do not currently offer payment plans. Sign up for our email list to be notified if this changes.

Our payment processor operates in the adult products category and uses stricter fraud filters than a standard retailer. If your card is declined: (1) confirm your billing address exactly matches your card records; (2) try a different card; (3) contact your bank to pre-authorize an international transaction. If you continue to have issues, contact us at support@aitiausa.com and we will assist.

Production takes 2–4 weeks after order confirmation. Shipping takes 7–14 business days after the ship date. Total expected time is 4–7 weeks. We send you a tracking number the day your order ships.

No. Packaging is plain and unmarked. Billing is discreet. We do not disclose customer purchase information to any third party. Your order is between you and us.

We ship to all 50 states. It is your responsibility to confirm that receiving this type of product is legal in your specific locality before ordering.

Manufacturing delays are rare but can occur due to high order volume or public holidays at the production facility. We will proactively notify you by email if your order is delayed beyond the estimated timeline. Customs delays of 1–3 days are outside our control but are uncommon.

Photograph the outer packaging before opening, then photograph the damage inside. Email support@aitiausa.com within 7 days of delivery with your order number and photos. We will coordinate with the carrier and manufacturer to resolve the issue.

Contact us within 7 days of delivery with your order confirmation and photos. We will verify against your original order and, if confirmed incorrect, arrange a replacement or resolution at no cost to you.

We cannot accept returns on opened or used products due to their hygienic nature. If your doll is unopened and in original packaging, contact us within 7 days of delivery to discuss options.

No. The outer box is plain cardboard with no markings indicating contents. The shipping label shows a neutral business name. There is nothing on the outside of the package that identifies what is inside.

Your statement shows a discreet business name only — not AITIA, not the product type, not anything that would identify the nature of the purchase to anyone viewing your statement.

We do not make outbound phone calls. All communication is via email from support@aitiausa.com. We will never call your phone number unless you explicitly request a call.